CHC33021 - Certificate III in Individual Support

Qualification: CHC33021- Certificate III in Individual Support

Qualification CRICOS Code: 112631D

Qualification Status: Current

AQF Level: 3

Entry Requirement:

There is no pre-requisites or specific entry requirement for this qualification. This course is available to all international students and Penfold College requires that students are able to provide evidence that they:

  • Have demonstrated an IELTS level at score of least 5.5 or equivalent (test results must be no more than 2 years old) or demonstration of successful completion of at least General English at Upper Intermediate or English for Academic Purposes Upper Intermediate level.
  • Have a suitable level of language, literacy and numeracy to complete course requirements with or without additional support that Penfold College is able to provide.
  • Have successfully completed Australian year 12 or equivalent or must be of matured age with sufficient LLN skills (tested prior to the course enrolment) to be able to perform the role of support workers who complete specialised tasks and functions in aged services; either in residential, home or community-based environments and/or willing to take responsibility for their own outputs within defined organisation guidelines and maintain quality service delivery through the development, facilitation and review of individualised service planning and delivery
  • Are at least at age of 18 on the date of course commencement.
  • Student must have access to working PC or laptop with a configuration suitable to meet study requirements. Please seek your trainer/assessor assistance in this regard.
  • Student must have sound digital literacy and access to working internet.
  • Student must obtain a valid AFP National Police Check certificate with no criminal records reported/recorded prior to the commencement of practical placement. These documents are to be obtained by students at their own cost.

Please Note: All the students commencing this course are required to complete LLN test on the orientation day to assist Penfold College to identify student’s needs for additional support during their study with Penfold College

Total Core Units: 15

Total Electives Units: 6

Mode of Delivery: Face-to-face (Classroom based)

Location of course: Level 3, 123 Lonsdale Street, Melbourne VIC 3000

Course Fees:

Total Course Fee: AUD 6,000

Tuition Fee: AUD 5,000

Material Fee: AUD 750

Application Fee: AUD 250 (non-refundable)

Total Course Duration: 26 weeks, including 22 study weeks and 4 weeks of holidays.


Once students have successfully completed CHC33021 Certificate III in Individual Support, the further study pathways available to students who undertake this qualification include:

  • CHC43015 Certificate IV in Ageing Support
  • CHC43121 Certificate IV in Disability Support
  • CHC42021 Certificate IV in Community Services
  • CHC52021 Diploma of Community Services.

Employment pathways:

  • Senior Personal Care Assistant
  • Care assistant
  • Accommodation Support Worker
  • Residential Support Worker
  • Community Access Coordinator
  • Community care worker
  • Community House Worker
  • Residential Care Worker
  • Food Services Deliverer
  • Transport Support Worker
  • In Home Respite Worker
  • Disability Service Officer
  • Care Worker
  • Client Assistant
  • School Support Officer (Disability)
  • Family Support Worker
  • Care Service Employee
  • Planned activity assistant.
  • Residential aide
  • Field Officer (Community Services)
  • Nurse’s Aide
  • Home care assistant.

Course Structure:

A total of 15 Units (9 Core and 6 electives) must be completed and deemed competent to achieve the qualification CHC33021 Certificate III in Individual Support. Participants who achieve competency in any unit/s will receive a Statement of Attainment (provided USI is verified) for that unit/s without completing all 15 units in the qualification. Students completing all the required units of competency will attain full qualification.

Code Title Core/ Elective
CHCCCS031 Provide individualised support* Core
CHCCCS038 Facilitate the empowerment of people receiving support* Core
CHCCCS040 Support independence and wellbeing* Core
CHCCCS041 Recognise healthy body systems* Core
CHCCOM005 Communicate and work in health or community services* Core
CHCDIV001 Work with diverse people* Core
CHCLEG001 Work legally and ethically Core
HLTINF006 Apply basic principles and practices of infection prevention and control* Core
HLTWHS002 Follow safe work practices for direct client care* Core
CHCAGE011 Provide support to people living with dementia* Elective
CHCAGE013 Work effectively in aged care* Elective
CHCPAL003 Deliver care services using a palliative approach* Elective
CHCDIS011 Contribute to ongoing skills development using a strengths-based approach Elective
CHCDIS012 Support community participation and social inclusion Elective
CHCDIS020 Work effectively in disability support* Elective

The Performance Evidence in the units marked with a * include tasks which explicitly need to be assessed during the work placement. In order to be deemed competent in the unit of competency, the student must satisfactorily complete the workplace-based assessment. Should in case the workplace-based assessment is assessed as not-satisfactory, the student will not be able to achieve competency and the qualification cannot be issued. An estimate of 5 hours per unit is allocated for workplace assessment and is included in the work placement hours. Please refer to the individual assessment kit for further details. According to CHC implementation guide, the total number of hours may be applied collectively across all units of competency that include the requirement for workplace hours.


Assessment Methodology

Assessment methods used for this qualification are varied and will provide a range of ways for individuals to demonstrate that they have met the required outcomes. Assessment methods may include:

  • Written questions
  • Projects/Case Study
  • Presentations
  • Report writing
  • Role plays/observations
  • Workplace Project
  • Workplace Observations
  • Supervisor Report
  • Work placement

At the beginning of each unit, your trainer and assessor will outline the assessment tasks that must be completed

Reference Textbooks:

  • Arnott, G 2017, The Individual Support Worker: Ageing, Disability, Home and Community, Cengage Learning Australia, South Melbourne
  • Arnott, G 2017, The Disability Support Worker, 2edn, Cengage Learning Australia, South Melbourne
  • Croft, H 2017, The Australian Carer: A Training Manual for Aged Care Workers, 4 edn, Cengage Learning Australia, South Melbourne
  • Croft, H 2017, The Experienced Carer: Frontline Leaders in Australia’s Aged Care Workplaces, 2 edn, Cengage Learning Australia, South Melbourne

Course Progress Policy

Penfold College will monitor, records and assesses the course progress of each student for the course in which the student is enrolled. Course Progress Policy defines the requirements for student satisfactory course progress, the processes for monitoring, recording and assessing the student course progress and the processes for the Penfold College intervention strategies for identifying and assisting students to achieve satisfactory course progress. The procedure sets out the processes for reporting student unsatisfactory course progress on PRISMS according to ESOS Act Section 19.

Penfold College assess student’s progress at the end of each compulsory Term. The Term is 11 weeks long for all qualifications on CRICOS scope. While every attempt would be made to keep consistency in term weeks, however number of weeks in the defined term may also factor in the duration and the completion of units of competency, which enable Penfold College to determine student participation and course progress in any given successfully completed term. One Term is considered the minimum length of time in which it is reasonable for the Administration Manager to make an assessment of a student’s course progress.

  • Satisfactory course progress is achieved where a student successfully completes at least 50% of course requirements in a successfully completed Term.
  • Unsatisfactory progress is defined as not successfully completing or demonstrating competency in more than 50% of the course requirements in a successfully completed Term.
  • Course breach is defined as not successfully completing or demonstrating competency in more than 50% of the course requirements in TWO consecutives successfully completed Terms or NOT responding to intervention meeting invitation within 10 working days from the receiving the invitation.

Penfold College will also monitor overseas student attendance (but would not report, unless otherwise required) in the process of course progress monitoring and reporting. However overseas students must meet their visa obligations regarding attendance, wherever applicable.

You will also be provided with further information about course progress and attendance requirements at your orientation.  For further details, please refer to Course Progress Policy and Procedure.

Recognition of Prior Learning (RPL)/Credit Transfer (CT)

Penfold College will offer Recognition of Prior Learning (RPL) and Credit Transfer (CT) to all prospective students through the enrolment process. Penfold College has documented policies and procedures for these processes and students are provided details of how to apply for RPL or Credit Transfer through the enrolment process. For further details, please refer to RPL and Credit Transfer Policy and Procedure.

Further Information

For all further details, please refer to International Student Handbook on for all related policies and procedures (policies and procedures also available on and other important information related to international students including Covid-19, living cost, life and study in Melbourne, etc.

Please contact the Administration Manager at or at +61 (3) 8637 0343 for further information.

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